Patient Rights and Responsibilities

Know Your Rights and Responsibilities.

Centers for Medicare and Medicaid Services (CMS)
The patient and the patient’s representative or surrogate has the right to:

Be free from discrimination or reprisal
Voice grievances regarding treatment or care that is (or fails to be) provided
Be fully informed about a treatment or procedure and the expected outcome before it is performed
Personal privacy
Respect, dignity and comfort
Receive care in a safe setting
Be free from all forms of abuse or harassment
Receive information about their privacy rights and how their information can be used
Privacy and confidentiality of medical record information
Make informed decisions regarding care
Formulate an Advance Directive
Delegate his/her right to make informed decisions to another person
Know if your physician has a financial interest or ownership in the center
File a grievance

If a patient is adjudged incompetent under applicable State laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf.

If a State court has not adjudged a patient incompetent, any legal representative or surrogate designated by the patient in accordance with State law may exercise the patient’s rights to the extent allowed by State law.

Accreditation Association for Ambulatory Health Care (AAAHC)
The patient and the patient’s representative or surrogate has the right to:

Be treated with respect, consideration and dignity
Be provided appropriate privacy
When the need arises, reasonable attempts are made for health care professionals and other staff to communicate in the language or manner primarily used by patients
Be provided to the degree known, information concerning their diagnosis, evaluation, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person
Be given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons
Know services available at the facility
Know provisions for after-hours and emergency care
Know fees for services
Know payment policies
Formulate advance directives
Know the credentials of health care professionals
Know if there is an absence of malpractice insurance coverage
Know how to voice grievances regarding treatment or care
Know methods for providing feedback, including complaints
Be informed of their right to change providers if other qualified providers are available

Accreditation Association for Ambulatory Health Care (AAAHC)
The patient or as appropriate the patient’s representative is responsible for:

Providing complete and accurate information the best of his/her ability about his/her health, any medications taken, including over-the-counter products and dietary supplements, and any allergies or sensitivities
Following the treatment plan prescribed by his/her provider and participating in his/her care
Providing a responsible adult to transport him/her home from the facility and remain with him/her for 24 hours, if required by the provider
Accepting personal financial responsibility for any charges not covered by insurance
Behaving respectfully toward all the health care professionals and staff, as well as other patients

Complaint/grievance process:

If you, your representative or surrogate have a problem or complaint, please speak to the receptionist, nurse, physician or your caregiver; we will address your concern(s).

You may also contact the Facility Administrator:

Debbie Gentry, RN
3686 Grandview Parkway, Suite 620
Birmingham, AL 35243
Debbie.Gentry@Grandviewhealth.com

If your concern cannot be immediately resolved, the facility will investigate the complaint/grievance and notify you, in writing, the outcome of the investigation.

If you are not satisfied with the response of Grandview Endoscopy Center, you may contact the State of Alabama:

Mail: Alabama Department of Public Health
201 Monroe Street
Montgomery, AL 36104
Phone: 800-356-9597

You may also contact AAAHC via:

Mail: Accreditation Association for Ambulatory Health Care, Inc.
5250 Old Orchard Road, Suite 200
Skokie, Illinois 60077
Phone: 1-847-853-6060

NOTE: Role of Medicare Ombudsman is to ensure that Medicare Beneficiaries receive the information and help them need to understand their Medicare options and to apply their Medicare rights and protections.

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Visit the Ombudsman’s webpage on the web at:

https://www.medicare.gov/claims-appeals/your-medicare-rights/get-help-with-your-rights-protections